The terms for using TDS Workforce Management.

Last updated 25 October 2026.

1. The service

TDS Workforce Management (the service) is a rostering, attendance, timesheet, compliance and payroll platform, made up of a web portal, a phone app and the emails and notifications they send. It is provided by Tech Direct Support (we, us) to organisations (customers) and used by the people those organisations give accounts to (users).

2. Accounts

• Accounts are created by a customer's administrator. You may use only the account issued to you, and you must keep your password to yourself.
• Tell your administrator at once if you think someone else has used your account.
• A customer may deactivate any of its accounts at any time. A deactivated account cannot sign in.

3. Acceptable use

You must not:

• record a clock-in or clock-out for a shift you did not work, or help someone else do so;
• enter licence, leave, timesheet or other details you know to be false;
• try to reach records, people or sites outside the scope of your role;
• interfere with the service, its security or other users, or use it for anything unlawful.

4. The customer's responsibilities

• The customer owns the data it and its users put into the service, and is responsible for its accuracy and for keeping it current.
• The customer is responsible for meeting the laws that apply to its workforce, including employment, payroll, record-keeping, licensing and workplace surveillance laws. In particular, the customer must tell its staff, in the way those laws require, that the service records location at clock-in and clock-out and may collect photos and signatures, before turning those features on.
• The customer decides which clients receive roster and attendance emails, and is responsible for that choice.
• The customer is responsible for the accounts it issues and for what its users do with them.

5. Our responsibilities

• We provide the service with reasonable care and skill, host it as described in the privacy policy, and keep it secure in line with good industry practice.
• We may change, improve or withdraw features. We give customers reasonable notice of changes that affect how they work.
• We may suspend the service for maintenance, or an account for a breach of these terms. We try to warn before planned maintenance.

6. Availability

We aim to keep the service available at all times, but it depends on providers and networks we do not control, so we cannot promise it will be free of interruptions or errors. The phone app needs a working internet connection and location access to clock in.

7. Third-party services and the assistant

The service relies on the providers listed in the privacy policy. When a customer turns on TDS Copilot, what its users type or say is sent to Google's Gemini API to be answered. The assistant's answers come from the customer's own data and may contain mistakes; users should check anything that matters before acting, and no change is made without a user confirming it.

8. Intellectual property

The service, its design, code and documentation belong to Tech Direct Support. Customers are given a right to use the service for their own workforce while they are customers. Customer data stays the customer's.

9. Liability

To the extent the law allows, we are not liable for loss that arises from a customer's or user's breach of these terms, from inaccurate data entered into the service, or from events outside our reasonable control, and our total liability to a customer in any year is limited to the fees that customer paid for the service in that year. Nothing in these terms limits rights under the Australian Consumer Law that cannot be excluded.

10. Ending the service

A customer may stop using the service at any time by telling us. We may end a customer's access for a serious or continuing breach of these terms, after notice where the law or the circumstances allow. On ending, the customer may ask for an export of its data, and we delete it after a reasonable period unless the law requires us to keep it.

11. Changes to these terms

We may update these terms. The date at the top says when. Continued use of the service after a change means acceptance of the updated terms.

12. Law

These terms are governed by the laws of New South Wales, Australia, and the courts there have jurisdiction over any dispute about them.

Contact

Questions about these terms go to Tech Direct Support through techdirectsupport.com.au.