For security companies

Every post covered by a licensed guard who turned up.

Built first for a security company, TDS Workforce Management rosters guards across sites, refuses anyone without the right licence, checks every clock-in against the post, and tells clients what was covered.

wfm.techdirectsupport.com.au/portal
The licences report, listing who can lawfully work at each site

Licence rules per site

Require a security licence, a firearms licence, RSA or any other at a site, and nobody without it can be rostered there.

Clock-in at the post

Each site has its own radius, so a guard clocking in from home or from the car park down the road is refused.

Clients kept informed

Clients can be emailed the roster when it's published and a morning summary of the day before's attendance.

Cover that holds up

Security rosters are unforgiving. A post left empty breaches the contract, and a guard without the right licence breaches the law. TDS Workforce Management guards against both: shifts can't overlap, licences are checked when you save and when you publish, and unanswered shifts starting within 48 hours are flagged on the dashboard.

If a guard declines, their manager hears at once by push and email, and the shift stays red on the roster until it's covered. Suggested staff ranks who else could take it by their record at that site, their rest and their hours this week.

Static posts, patrols and events

A static post is one shift per site and guard. Mobile patrols and events often mean several short shifts at different sites in one night, each its own shift with its own radius, instructions and duty checklist. Repeating shifts cover standing contracts, and copying a week forward covers the rest.

Proof of service for every shift

At clock-out a guard works through the shift's duties as a checklist, adds a photo, and can ask someone on site to sign. Managers see it on the shift with the distance from the post and the GPS accuracy, and the timesheet shows how many duties were done.

When a client asks whether the night shift turned up, the answer is on the shift: the time, the place and the photo.

Licences in every state and country

The Australian security licence is built in, with a one-click check of SLED-issued NSW licences on Service NSW's register, alongside firearms, RSA, first aid and working with children checks. Saudi Arabia's set covers the iqama, Qiwa work permit, good conduct certificate and security guard licence. For the UK, add the SIA licence as your own kind in a minute.

Questions

About security.

Can clients sign in?

Not today. Clients receive emails instead: the shifts at their sites when the roster is published, if you turn that on, and each morning a summary of the day before's attendance.

Can guards swap shifts between themselves?

Yes, within their team and with their manager's approval. A guard offers the shift to a teammate who is free and licensed for the post; the teammate accepts, the manager approves, and the licence, leave and overlap checks run again.

Does it work for security companies outside Australia?

Yes. The service works for organisations in Australia, Saudi Arabia, the UK and Europe, each with its own time zone and licence list.

Keep reading

Related guides and pages.

See it with your own sites and roster.

Ask for a demo and we'll walk you through the portal and the app on your time zone. Plans start at A$5 a person a month, with 30 days free. Already set up? Sign in.