Deleting your account and data.

Last updated 28 October 2026.

Before you start

TDS Workforce Management accounts are created by employers, not by the people who use them. Your employer controls your records and Tech Direct Support runs the service for them, so your organisation's administrator is the quickest way to have your account closed and your data deleted.

How to ask for deletion

1. Ask your organisation's administrator, usually the person who invited you to TDS Workforce Management. Say that you want your account deactivated and your personal data deleted. Deactivating takes effect immediately.
2. If you can't reach them, or nothing happens, contact Tech Direct Support through techdirectsupport.com.au. Include your name, the email address you sign in with, the organisation you work for, and that you want your TDS Workforce Management data deleted. We pass the request to your organisation and carry it out on its instruction, or wherever the law requires us to.
3. You'll be told when it's done, by your administrator or by us, including anything that has to be kept and why.

What happens straight away

When your account is deactivated:

• You can no longer sign in, and every session on every device is signed out.
• The push notification registrations for your phones are deleted, so the app stops notifying you.
• You can no longer be rostered on shifts.

What is deleted

• Your sign-in details: your email address and password.
• Your phone number, usual availability and kiosk PIN.
• Leave requests that weren't approved, and the notes on your leave.
• Your licences and checks, including scans and photos of them, and anything you sent in from the app.
• Photos taken at clock-in or clock-out, signatures collected at clock-out, and your duty checklist answers.
• Open shifts you claimed and shifts you offered or were offered, with their notes, and the announcements sent to you with when you read them.

What is kept, and for how long

Employers must keep some records by law. The shifts you worked, your clock-in and clock-out times and the place they were recorded, your breaks, your approved timesheets, your pay statements, and your approved leave with its leave balance records are kept, with your name, for as long as the employment and payroll laws that apply to your employer require (in Australia, seven years), and then deleted.

Uninstalling the app removes the sign-in saved on your phone but doesn't delete anything held by the service, so ask as described above.

More about your data

The privacy policy explains what TDS Workforce Management collects, why, who can see it, and your other rights, including those under the GDPR and the UK GDPR.